Not sure which AMC type your office needs? CNC assesses for free.<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\nA comprehensive AMC<\/strong> is an IT maintenance contract where both labour and spare parts<\/strong> are included in the annual fee. If a hard drive fails, the AMC vendor replaces it. If a keyboard stops working, it gets replaced. If a motherboard needs a component replaced, that is covered too \u2014 all at no extra charge beyond the agreed annual payment.<\/p>\n<\/span>What comprehensive AMC typically covers<\/span><\/h3>\n\nAll labour for repairs and maintenance visits<\/li>\n Spare parts for covered faults: RAM, HDD\/SSD, keyboards, batteries (for laptops), fans, PSU\/SMPS, optical drives<\/li>\n Consumables up to a defined limit (toner, thermal paste, cleaning materials for the maintenance visits)<\/li>\n Scheduled preventive maintenance visits (typically quarterly)<\/li>\n Priority response within the contracted SLA<\/li>\n Software support: OS troubleshooting, driver updates, antivirus management<\/li>\n<\/ul>\n<\/span>What comprehensive AMC usually excludes<\/span><\/h3>\n\nPhysical damage caused by user misuse (dropping, liquid spills)<\/li>\n Damage from natural disasters (flood, fire, lightning)<\/li>\n Power surge damage beyond a defined threshold (though UPS-related damage is sometimes covered)<\/li>\n Software licences and subscription renewals (Windows, Office, antivirus)<\/li>\n Major peripheral upgrades (new monitors, new keyboards for aesthetic reasons)<\/li>\n Data recovery from failed drives (this is a separate specialist service)<\/li>\n<\/ul>\n<\/span>What Is a Non-Comprehensive AMC?<\/span><\/h2>\nA non-comprehensive AMC<\/strong> (sometimes written as non-comp AMC<\/em>) covers labour only<\/strong>. The vendor provides maintenance visits, breakdown support, and technician time \u2014 but if a part needs replacing, you pay for the part separately at the time of failure, usually at pre-agreed rates listed in the contract.<\/p>\n<\/span>What non-comprehensive AMC covers<\/span><\/h3>\n\nAll labour for repairs and maintenance visits<\/li>\n Scheduled preventive maintenance visits<\/li>\n Priority response within the contracted SLA<\/li>\n Software support: OS, drivers, antivirus, connectivity issues<\/li>\n Minor consumables used during maintenance visits (thermal paste, cleaning)<\/li>\n<\/ul>\n<\/span>What non-comprehensive AMC excludes<\/span><\/h3>\n\nAll spare parts \u2014 RAM, HDD, SSD, battery, keyboard, PSU, screens \u2014 paid by you at point of failure<\/li>\n The same physical damage, disaster, and licence exclusions as comprehensive AMC<\/li>\n<\/ul>\n<\/span>Comprehensive vs Non-Comprehensive AMC \u2014 Side by Side<\/span><\/h2>\n\n\n\n\nFactor<\/strong><\/th>\nComprehensive AMC<\/strong><\/th>\nNon-Comprehensive AMC<\/strong><\/th>\n<\/tr>\n<\/thead>\n\n\nLabour covered<\/td>\n \u2705 Yes<\/td>\n \u2705 Yes<\/td>\n<\/tr>\n \nSpare parts covered<\/td>\n \u2705 Yes<\/td>\n \u274c No \u2014 you pay per part<\/td>\n<\/tr>\n \nMonthly cost per desktop (Delhi 2026)<\/td>\n \u20b9400 \u2013 \u20b9800<\/td>\n \u20b9150 \u2013 \u20b9350<\/td>\n<\/tr>\n \nBudget certainty<\/td>\n High \u2014 fixed monthly cost<\/td>\n Medium \u2014 labour fixed, parts variable<\/td>\n<\/tr>\n \nBest for equipment age<\/td>\n 3+ years old<\/td>\n Under 3 years old<\/td>\n<\/tr>\n \nRisk of surprise costs<\/td>\n Low<\/td>\n Moderate if hardware starts failing<\/td>\n<\/tr>\n \nVendor’s financial risk<\/td>\n Higher \u2014 they absorb parts cost<\/td>\n Lower \u2014 parts risk stays with you<\/td>\n<\/tr>\n \nVendor parts quality concern<\/td>\n Yes \u2014 verify OEM vs compatible<\/td>\n Less concern \u2014 you see part invoices<\/td>\n<\/tr>\n \nRight for offices with<\/td>\n Older devices, finance-sensitive budgets, high-volume hardware use<\/td>\n Newer devices, smaller offices, predictable usage<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<\/span>What Does AMC Cost Mean? (And Why It Confuses People)<\/span><\/h2>\nWhen a vendor quotes you an “AMC cost,” they typically quote one of three different things \u2014 and they don’t always clarify which:<\/p>\n
<\/span>1. AMC rate per device per month<\/span><\/h3>\nThe most granular way to compare vendors. A quote of \u20b9250 per desktop per month means 10 desktops costs \u20b92,500\/month or \u20b930,000\/year. This is the most useful number for comparison shopping.<\/p>\n
<\/span>2. AMC annual contract value<\/span><\/h3>\nThe total annual amount. A \u20b960,000 AMC for a 20-desktop office is \u20b9250\/desktop\/month \u2014 which may or may not be competitive depending on what is included. Always convert to per-device-per-month for comparison.<\/p>\n
<\/span>3. AMC cost for a specific duration (e.g., 2 years)<\/span><\/h3>\nSome contracts are quoted for 2 or 3 years. A 2-year AMC typically offers a 10\u201315% discount versus two separate annual contracts. This is where the “amc for laptop for 2 years cost”<\/strong> query comes from \u2014 buyers want to know if committing to 2 years saves money. It usually does, with one important caveat: if the vendor’s service quality declines mid-contract, a 2-year lock-in gives you less flexibility.<\/p>\n\n
CNC recommendation on 2-year AMC:<\/strong> Take a 2-year contract only with a vendor you have already worked with for at least 3\u20136 months. First-year trial + 2-year renewal is smarter than committing 2 years upfront to an unknown vendor.<\/p>\n<\/div>\n<\/span>Laptop AMC for 2 Years \u2014 What Does It Cost?<\/span><\/h2>\nLaptop AMC costs more per device than desktop AMC because laptops have more failure-prone components (hinges, screens, batteries, keyboards) and are harder to service (proprietary screws, delicate ribbon cables, harder-to-source parts).<\/p>\n\n\n\n\nContract Type<\/strong><\/th>\nMonthly (Per Laptop)<\/strong><\/th>\nAnnual (Per Laptop)<\/strong><\/th>\n2-Year Total (Per Laptop)<\/strong><\/th>\n<\/tr>\n<\/thead>\n\n\nNon-comprehensive (labour only)<\/td>\n \u20b9200 \u2013 \u20b9400<\/td>\n \u20b92,400 \u2013 \u20b94,800<\/td>\n \u20b94,320 \u2013 \u20b98,640<\/td>\n<\/tr>\n \nComprehensive (labour + parts)<\/td>\n \u20b9500 \u2013 \u20b9800<\/td>\n \u20b96,000 \u2013 \u20b99,600<\/td>\n \u20b910,800 \u2013 \u20b917,280<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n2-year rates include a 10% discount on the annual rate. Rates are for Delhi NCR, July 2026.<\/em><\/p>\n<\/span>Is laptop AMC worth it?<\/span><\/h3>\nLaptop screens crack. Batteries swell. Keyboards fail. Hinges break. A single screen replacement costs \u20b92,500\u2013\u20b96,999. A battery costs \u20b9799\u2013\u20b92,499. If your laptop develops even one hardware fault in 2 years \u2014 which is likely for any laptop over 18 months old \u2014 a comprehensive 2-year AMC pays for itself. For office laptops used daily by employees, AMC almost always makes financial sense from year 2 onward.<\/p>\n
<\/span>What Is SLA in an AMC Contract? Why It Matters More Than the Price<\/span><\/h2>\nSLA stands for Service Level Agreement<\/strong>. In an IT AMC context, it defines the maximum time the vendor is contractually obligated to respond after you log a fault. It is the single most important metric in any AMC contract \u2014 more important than the monthly rate.<\/p>\n<\/span>Common SLA types in IT AMC contracts in India<\/span><\/h3>\n\n\n\n\nSLA Type<\/strong><\/th>\nWhat It Means<\/strong><\/th>\nCost Premium<\/strong><\/th>\nRight For<\/strong><\/th>\n<\/tr>\n<\/thead>\n\n\n4-hour on-site<\/strong><\/td>\nEngineer physically at your office within 4 hours of call<\/td>\n +30\u201350% over NBD<\/td>\n Hospitals, trading floors, server-critical environments<\/td>\n<\/tr>\n \n8-hour on-site<\/strong><\/td>\nEngineer on-site within 8 business hours (same day if called by noon)<\/td>\n +15\u201325% over NBD<\/td>\n Offices where half-day downtime is acceptable<\/td>\n<\/tr>\n \nNext Business Day (NBD)<\/strong><\/td>\nEngineer on-site by the end of the next working day<\/td>\n Standard rate<\/td>\n Most Indian SMEs \u2014 usually fine for non-critical workloads<\/td>\n<\/tr>\n \n2-Business Day<\/strong><\/td>\nEngineer on-site within 2 working days<\/td>\n -10\u201320% below NBD<\/td>\n Rarely acceptable for business use \u2014 be cautious<\/td>\n<\/tr>\n \nRemote only<\/strong><\/td>\nNo on-site visit \u2014 phone and remote desktop support only<\/td>\n Cheapest<\/td>\n Only if all devices are laptops that can be worked on remotely<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<\/span>The SLA trap: resolution time vs response time<\/span><\/h3>\nMost AMC contracts define response time<\/strong> (when the engineer arrives) but not resolution time<\/strong> (when the problem is fixed). An engineer who arrives within 4 hours but spends 3 days ordering parts has technically met the SLA while leaving you without a working computer for 3 days.<\/p>\nA good AMC contract specifies both:<\/p>\n
\nResponse time: maximum time from fault report to engineer on-site<\/li>\n Part availability: standard parts available within X hours; specialty parts within X days<\/li>\n Resolution time: maximum time for standard faults (e.g., HDD replacement \u2014 4 hours from diagnosis)<\/li>\n<\/ul>\n<\/span>Which AMC Type Do You Actually Need? \u2014 Decision Guide<\/span><\/h2>\n<\/span>Choose Non-Comprehensive AMC if:<\/span><\/h3>\n\nYour computers and laptops are under 2 years old<\/strong> \u2014 hardware failures are rare at this age, so paying for comprehensive parts coverage is premature<\/li>\nYou have a tight monthly budget<\/strong> and can absorb occasional part costs when they arise<\/li>\nYour fleet is