{"id":1415,"date":"2026-09-08T23:19:34","date_gmt":"2026-09-08T17:49:34","guid":{"rendered":"https:\/\/www.cnc-system.com\/blog\/?p=1415"},"modified":"2026-09-08T23:23:19","modified_gmt":"2026-09-08T17:53:19","slug":"it-amc-contract-checklist-delhi","status":"publish","type":"post","link":"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/","title":{"rendered":"IT AMC Contract Checklist: 12 Clauses to Check Before You Sign"},"content":{"rendered":"<p>Most computer AMC disputes in Delhi are not about the price. They are about what the price was supposed to include. This checklist lists the 12 clauses CNC includes in every IT AMC, so you can compare any vendor&#8217;s contract against it, including ours. If a clause is missing, ask for it in writing before you sign.<\/p>\n<div style=\"background: #fff7ed; border: 2px solid #CD3214; border-radius: 10px; padding: 16px; margin: 20px 0;\">\n<p style=\"margin: 0;\"><strong>Limited period till 30 September 2026:<\/strong> pay for two years of any annual CNC AMC and the third year is free \u2014 same price, scope, and device count. Details on the <a href=\"https:\/\/www.cnc-system.com\/amc-and-services#amc-offer-details\">IT AMC page<\/a>.<\/p>\n<\/div>\n<h2><span class=\"ez-toc-section\" id=\"1_Asset_list_with_serial_numbers\"><\/span>1. Asset list with serial numbers<span class=\"ez-toc-section-end\"><\/span><\/h2><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_87 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#1_Asset_list_with_serial_numbers\" >1. Asset list with serial numbers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#2_Plan_type_stated_per_device\" >2. Plan type stated per device<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#3_Parts_coverage_spelled_out\" >3. Parts coverage spelled out<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#4_Response_and_resolution_SLA\" >4. Response and resolution SLA<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#5_Visit_policy_unlimited_or_capped\" >5. Visit policy: unlimited or capped<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#6_Preventive_maintenance_schedule\" >6. Preventive maintenance schedule<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#7_What_is_out_of_scope\" >7. What is out of scope<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#8_Engineer_credentials_and_escalation\" >8. Engineer credentials and escalation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#9_Reporting\" >9. Reporting<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#10_Payment_terms_and_GST\" >10. Payment terms and GST<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#11_Adding_and_removing_devices_mid-term\" >11. Adding and removing devices mid-term<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#12_Term_renewal_and_exit\" >12. Term, renewal and exit<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#Use_this_checklist_on_any_quote\" >Use this checklist on any quote<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#Frequently_asked_questions\" >Frequently asked questions<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#What_should_an_IT_AMC_contract_include\" >What should an IT AMC contract include?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#What_is_a_reasonable_SLA_for_a_computer_AMC_in_Delhi\" >What is a reasonable SLA for a computer AMC in Delhi?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#Are_parts_included_in_an_AMC\" >Are parts included in an AMC?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/www.cnc-system.com\/blog\/it-amc-contract-checklist-delhi\/#Can_I_add_computers_to_an_AMC_after_signing\" >Can I add computers to an AMC after signing?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n<p>The contract should attach a device list: make, model, serial number, location, and user. Without it, &#8220;20 computers&#8221; becomes an argument the day the 21st machine fails. CNC&#8217;s free site assessment produces this list before the quote.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_Plan_type_stated_per_device\"><\/span>2. Plan type stated per device<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Non-comprehensive (labour-only) or comprehensive (labour and parts) should be named per device class, not just once at the top. It is normal to put newer desktops on labour-only at \u20b91,200\u2013\u20b91,800 per device per year and older machines on comprehensive at \u20b92,500\u2013\u20b94,500, GST extra, inside the same contract.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Parts_coverage_spelled_out\"><\/span>3. Parts coverage spelled out<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>For comprehensive plans, the contract should list which parts are replaced free (RAM, HDD\/SSD, SMPS, fans, keyboards, network cards) and which are not (laptop screens and hinges, printer consumables, UPS batteries). For labour-only plans, it should say parts are billed at actual market price with a supplier invoice.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_Response_and_resolution_SLA\"><\/span>4. Response and resolution SLA<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>&#8220;Prompt service&#8221; is not an SLA. Look for a number: CNC commits to a 4-hour on-site response in Delhi for critical failures and a 30-minute remote response during working hours. Check whether the SLA runs on working hours (Mon\u2013Sat 10 AM\u20137 PM is standard) or calendar hours.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_Visit_policy_unlimited_or_capped\"><\/span>5. Visit policy: unlimited or capped<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Unlimited visits should say &#8220;unlimited&#8221;. If the plan is capped (for example, 12 on-site visits per year plus unlimited remote visits), the overage rate per visit must be stated in the contract.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"6_Preventive_maintenance_schedule\"><\/span>6. Preventive maintenance schedule<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Quarterly is the norm: cleaning, thermal check, disk health, backup verification. Monthly visits are included in comprehensive plans for 50+ devices. The schedule should be a clause, not a verbal promise.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"7_What_is_out_of_scope\"><\/span>7. What is out of scope<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Every AMC should list exclusions explicitly: accidental and liquid damage, theft, electrical surge damage, software licenses, data recovery from failed drives (usually a separate service), and equipment not on the asset list.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"8_Engineer_credentials_and_escalation\"><\/span>8. Engineer credentials and escalation<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Ask who comes on site. The contract should specify the escalation path (engineer \u2192 account manager \u2192 owner), including phone numbers. A single point of contact is standard on CNC comprehensive plans.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"9_Reporting\"><\/span>9. Reporting<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A monthly ticket report (raised, resolved, pending, parts replaced) is what makes the AMC auditable at renewal. If the vendor does not offer one, you will be renewing on memory.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"10_Payment_terms_and_GST\"><\/span>10. Payment terms and GST<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Annual advance typically earns a 5\u201310% discount; half-yearly and quarterly advance are standard for smaller offices; monthly billing applies to weekly-visit and remote plans. The contract should show GST at 18% separately and state the invoice schedule.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"11_Adding_and_removing_devices_mid-term\"><\/span>11. Adding and removing devices mid-term<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Offices grow. The contract should state the pro-rata rate for a device added in month seven and whether a retired device is credited. This is the clause most often missing.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"12_Term_renewal_and_exit\"><\/span>12. Term, renewal and exit<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Twelve months is standard. Check for automatic renewal, the notice period (30 days is fair), and what happens to open tickets and your documentation (passwords, network diagrams, asset register) if you leave. Your documentation should be handed over; it is yours.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Use_this_checklist_on_any_quote\"><\/span>Use this checklist on any quote<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you are comparing computer AMC providers in Delhi, send each of them this list and ask for the clauses in writing. CNC has run IT AMCs in Delhi since 1996 for organisations from 5 to 500 devices, and every contract we issue answers all twelve. For a written scope and quote after a free site assessment, call <a href=\"tel:+919810130131\">9810130131<\/a>, <a href=\"https:\/\/api.whatsapp.com\/send?phone=918130992267&amp;text=Hi%20CNC%2C%20I%20need%20an%20IT%20AMC%20quote%20for%20my%20office\" target=\"_blank\" rel=\"noopener\">WhatsApp CNC<\/a>, or see the plan comparison on the <a href=\"https:\/\/www.cnc-system.com\/amc-and-services\">IT AMC services page<\/a>.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Frequently_asked_questions\"><\/span>Frequently asked questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"What_should_an_IT_AMC_contract_include\"><\/span>What should an IT AMC contract include?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>An asset list with serial numbers, plan type per device, parts coverage, a numbered response SLA, visit policy, preventive maintenance schedule, exclusions, escalation contacts, monthly reporting, payment terms with GST, mid-term add\/remove rules, and term, renewal and exit clauses.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_is_a_reasonable_SLA_for_a_computer_AMC_in_Delhi\"><\/span>What is a reasonable SLA for a computer AMC in Delhi?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>A 4-hour on-site response for critical failures and a 30-minute remote response during working hours is a fair standard for Delhi. Check whether the hours are working hours or calendar hours.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Are_parts_included_in_an_AMC\"><\/span>Are parts included in an AMC?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Only in a comprehensive AMC, which at CNC is \u20b92,500\u2013\u20b94,500 per device per year. A non-comprehensive AMC at \u20b91,200\u2013\u20b91,800 covers labour only and bills parts at market price.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Can_I_add_computers_to_an_AMC_after_signing\"><\/span>Can I add computers to an AMC after signing?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Yes, if the contract has a pro-rata clause. Ask for the per-device rate for mid-term additions and whether retired devices are credited before you sign.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Most computer AMC disputes in Delhi are not about the price. They are about what the price was supposed to include. This checklist lists the 12 clauses CNC includes in every IT AMC, so you can compare any vendor&#8217;s contract against it, including ours. If a clause is missing, ask for it in writing before&#8230;<\/p>\n","protected":false},"author":100,"featured_media":1416,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[504,505,506,341],"class_list":["post-1415","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-amc-services","tag-amc-contract","tag-amc-terms-and-conditions","tag-computer-amc-agreement","tag-it-amc-delhi"],"_links":{"self":[{"href":"https:\/\/www.cnc-system.com\/blog\/wp-json\/wp\/v2\/posts\/1415","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cnc-system.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cnc-system.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cnc-system.com\/blog\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cnc-system.com\/blog\/wp-json\/wp\/v2\/comments?post=1415"}],"version-history":[{"count":1,"href":"https:\/\/www.cnc-system.com\/blog\/wp-json\/wp\/v2\/posts\/1415\/revisions"}],"predecessor-version":[{"id":1417,"href":"https:\/\/www.cnc-system.com\/blog\/wp-json\/wp\/v2\/posts\/1415\/revisions\/1417"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cnc-system.com\/blog\/wp-json\/wp\/v2\/media\/1416"}],"wp:attachment":[{"href":"https:\/\/www.cnc-system.com\/blog\/wp-json\/wp\/v2\/media?parent=1415"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cnc-system.com\/blog\/wp-json\/wp\/v2\/categories?post=1415"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cnc-system.com\/blog\/wp-json\/wp\/v2\/tags?post=1415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}