1. Who We Are

Classic Network & Computers ("CNC", "we", "us", or "our") is an IT solutions company registered in Delhi, India, operating since April 1996. Our registered office is at O-41, West Patel Nagar, New Delhi – 110008. We operate the website www.cnc-system.com.

2. Information We Collect

We collect information you provide directly to us:

Contact form submissions: Name, email address, phone number, and the nature of your enquiry.
Service requests: Technical information about your devices needed to provide repair or IT services.
Communications: Records of emails, WhatsApp messages, or phone calls when you contact us.

We also collect limited technical data automatically:

IP address and browser type (for security and analytics)
Pages visited and time spent (via Google Analytics / Google Tag Manager)
Cookies (see Section 7 below)

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide IT services you have requested
Process service bookings, repair requests, and support tickets
Send you updates about your service request or repair status
Improve our website and services based on usage patterns
Comply with applicable laws and regulations
Prevent fraud and ensure security of our systems

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following bases:

Contractual necessity: To fulfil service requests and repair jobs you have placed with us.
Legitimate interest: To communicate with enquirers, improve our services, and maintain website security.
Consent: Where we ask for your agreement (e.g. marketing communications).
Legal obligation: To comply with applicable Indian laws including the Information Technology Act, 2000 and the IT (Amendment) Act, 2008.

5. Data Sharing

We do not share your personal data with third parties except:

Service delivery: If a repair requires a manufacturer warranty claim or third-party parts supplier, we may share limited device information (not personal details) as necessary.
Analytics: We use Google Analytics (anonymised) to understand website traffic. Google's privacy policy applies to this data.
Legal requirements: If required by law, court order, or government authority in India.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations:

Contact form enquiries: 2 years
Client service records and invoices: 7 years (as required by Indian accounting laws)
Technical repair records: 3 years

7. Cookies

Our website uses cookies to improve your experience:

Essential cookies: Needed for the website to function (session management).
Analytics cookies: Google Analytics cookies to understand traffic patterns. These are anonymised and do not identify individuals.
Marketing cookies: Google Tag Manager may load third-party tracking pixels. You can opt out via your browser settings or Google's opt-out tool.

You can disable cookies in your browser settings. Note that disabling cookies may affect website functionality.

8. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data (subject to our legal retention obligations).
Objection: Object to processing of your personal data in certain circumstances.
Withdrawal of consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at info@cnc-system.com or call +91-9810130131. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption. Our staff are trained in data handling best practices. However, no transmission over the internet is 100% secure and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. LinkedIn, Google Maps). We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed at children under 13 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions, concerns, or to exercise your rights, contact us:

Classic Network & Computers (CNC)
O-41, West Patel Nagar, New Delhi – 110008, India
📞 +91-9810130131
✉ info@cnc-system.com
💬 WhatsApp: 8130992267