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Most office IT problems are not hardware faults. Outlook stops syncing, a printer goes offline, Tally will not open the company, Windows updates get stuck, a server needs a setting changed. Our engineers can fix these over the internet without travelling to you. Classic Network and Computers (CNC) has supported offices from West Patel Nagar, New Delhi since 1996, and remote support brings the same team to offices anywhere in India.
CNC remote AMC costs ₹800 per device per year plus GST (minimum 5 devices). A one-time remote session starts from ₹250. Payment is 100% online in advance and refunded if the issue is not resolved.
- Coverage: offices anywhere in India; on-site visits only in Delhi NCR
- Hours: Monday to Saturday, 10 AM to 7 PM IST
- Supports: Windows, macOS, servers and hypervisors, routers, firewalls, NAS, Microsoft 365, Outlook, Tally, Busy, Adobe, antivirus/EDR
- Contact: +91-9810130131 · WhatsApp
Remote support pricing
| Plan | Price | Terms |
|---|---|---|
| Remote AMC (yearly) | ₹800 per device per year + GST | Minimum 5 devices |
| One-time remote session | from ₹250 | Single problem, no contract |
| Payment | 100% online, in advance | Refunded if the issue is not resolved |
* Prices are indicative. Free diagnosis & confirmed quote given before work begins. Tap any row to request that exact quote.
Devices and systems we support remotely
| Device / system | What we can do remotely |
|---|---|
| Windows desktops & laptops | Full remote control, registry editing and background command-line access |
| macOS devices | Screen sharing, MDM configuration profiles and terminal access |
| Physical & virtual servers | Hypervisors (VMware ESXi, Hyper-V) and bare-metal servers through out-of-band management such as Dell iDRAC and HPE iLO |
| Network appliances | Routers, switches, firewalls and wireless access points configured through their cloud controllers |
| NAS storage | Storage arrays managed through their web-based admin panels |
| Software installation & setup | Microsoft software, Adobe, Tally, Busy, EDR (endpoint detection and response) and antivirus |
| Cloud & enterprise software | Cloud-managed business software, Microsoft 365 and MS Outlook problems |
Everyday problems we fix remotely
- Email and Microsoft 365: Outlook not syncing, mailbox full, new users, shared calendars, email on a new phone
- Printers and scanners: driver installs, "printer offline", network printing, scan-to-email
- Tally and Busy: installation, licence activation, backup and restore, release updates, multi-user connection problems
- Windows and macOS: slow systems, update failures, start-up errors, user profiles, drivers
- Security: antivirus and EDR installation and checks, patching, removing unwanted software
- Network: router, firewall and Wi-Fi settings, shared folders, VPN for staff working from home
- Servers and storage: hypervisor and NAS admin tasks, backup checks, user and permission changes
- New joiners: laptop setup with email, printers, shared drives and business software, ready on day one
What remote support cannot fix
Remote support cannot repair a dead hard disk, a cracked screen, liquid damage, a failed power supply or network cabling. In these cases our engineer confirms the fault over the session and tells you exactly which part has failed. In Delhi NCR we can send an engineer or you can bring the device to our laptop repair or data recovery lab. Outside Delhi NCR you get a clear written diagnosis for a local repair shop, so you pay only for the right part.
How it works
1. Tell us the problem or the device count
Call +91-9810130131 or WhatsApp +91-8130992267 with your city, the devices and the problem. For AMC, we send a written quote for 5 or more devices.
2. Pay online in advance
Pay through our secure payment page and get a GST invoice. If the issue is not resolved, the payment is refunded.
3. Connect securely
For a one-time session you approve the connection on your screen. For AMC, we set up each covered device once, with your written consent.
4. Fix and explain
You can watch every step. At the end you get a short note of what was wrong and what was changed.
Who remote AMC suits
- Offices outside Delhi NCR with 5 to 50 computers and no full-time IT person
- Branch offices of Delhi companies that want one IT team for every location
- CA firms, traders and distributors running Tally Prime or Busy
- Companies with a server or NAS but no in-house administrator
- Teams working from home who need email, VPN and printer help
Remote AMC or on-site AMC?
| Remote AMC | On-site AMC | |
|---|---|---|
| Where | Anywhere in India | Delhi NCR only |
| Software, email, Tally, settings | Yes | Yes |
| Hardware repair and parts | Diagnosis only | Yes |
| Engineer visits | No | Scheduled and on call |
| Hours | Mon–Sat, 10 AM–7 PM IST | Mon–Sat, 10 AM–7 PM |
| Price | Rs 800 per device per year + GST | See AMC plans |
Offices in Delhi NCR can mix the two: remote AMC for most desks, on-site cover for servers, printers and the network. See on-site AMC plans for Delhi NCR.
100% transparency and data confidentiality
Remote-support fraud is common in India, so check us before you allow access. These are our rules, and you can hold us to them:
- You stay in control. For a one-time session, you approve the connection on your own screen and can end it at any time. For AMC devices, a remote agent is installed only with your written consent and can be removed whenever you want.
- Your data stays confidential. We work only on the problem you report and do not copy, keep or share your files.
- Payment only through our payment page. We never ask for OTPs, UPI PINs, card details or bank passwords, and never take payment inside a remote session. You get a GST invoice.
- We never call first to say your computer has a virus. If someone does, it is not us.
- You can verify us: Classic Network and Computers, O-41 West Patel Nagar, New Delhi 110008 · GSTIN 07AAFPM8324E1ZT · MSME UDYAM-DL-06-0021863 · in business since April 1996 · 4.9★ from 1,001 Google reviews.
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