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IT AMC Services in Delhi NCR — Annual Maintenance Contract for Computers & IT Infrastructure
CNC has provided computer AMC services across Delhi NCR since 1996 — covering everything from a 5-PC office in Karol Bagh to a 400-device enterprise in Noida. An IT AMC service from CNC means your computers, servers, networks, printers, and IT infrastructure are maintained proactively — not just repaired when they break down.
We offer four types of AMC contract to match your budget, location, and IT complexity — from basic labour-only coverage to full comprehensive parts-included contracts, dedicated weekly engineer visits, and pan-India remote support. All contracts include a free site assessment before quoting.
Type 1 — Non-Comprehensive AMC (Labour / Skills Only)
The most economical IT AMC service for businesses where equipment is relatively new or where the client prefers to manage hardware procurement independently. CNC engineers handle all diagnostic, repair, and maintenance work — but defective parts are not included. Parts are sourced by the client directly or procured by CNC at actual market price with a transparent invoice.
Included in Non-Comprehensive AMC:
- On-site engineer visits across Delhi NCR — unlimited (or plan-capped for economy)
- Software troubleshooting, OS repair, and reinstallation
- Network configuration, LAN connectivity, and Wi-Fi troubleshooting
- Antivirus installation, updating, and threat removal
- Printer and peripheral configuration and basic repair
- Preventive maintenance visits — quarterly cleaning, health checks
- Remote support between on-site visits
- Hardware diagnosis — fault identification and replacement recommendation
- Server monitoring and basic administration
- UPS testing and battery health check (replacement at actual cost)
NOT included (parts at actual market price):
- All spare parts — RAM, HDD/SSD, power supply, fans, motherboard
- Printer consumables — cartridges, toner, drum units, fuser kits
- Batteries — UPS, laptop, CMOS
- Cables, connectors, and networking accessories
- Licensed software and OS upgrade costs
Non-Comprehensive AMC Pricing — Delhi NCR
| Device Count | Estimated Annual Price | Per Device / Year |
|---|---|---|
| 5–10 devices | ₹3,000–₹8,000 | ₹600–₹800 |
| 11–25 devices | ₹5,500–₹17,500 | ₹500–₹700 |
| 26–50 devices | ₹10,400–₹30,000 | ₹400–₹600 |
| 51–100 devices | ₹17,850–₹50,000 | ₹350–₹500 |
| 100+ devices | Negotiated — contact CNC | ₹250–₹400 |
⚠ Disclaimer: Prices above are indicative estimates. Actual price depends on location, quantity, age and condition of equipment, and response time SLA. Fixed written quote provided after free site assessment.
Type 2 — Comprehensive AMC (Labour + Parts Included)
CNC's comprehensive AMC is the complete amc contract — covering both engineer labour and replacement parts. When a component fails, CNC replaces it at no additional charge. Most popular plan for businesses with 10–100 devices where equipment varies in age and downtime is costly.
Included in Comprehensive AMC:
- All engineer labour costs — no per-visit charge
- Replacement of defective internal components at no extra cost: RAM, HDD/SSD (desktop), SMPS, cooling fans, optical drives, NIC/LAN cards, SATA cables, keyboards, standard mice, patch cables
- Priority 4-hour response SLA across Delhi NCR
- Preventive maintenance — monthly or quarterly visits
- OS reinstallation and complete software recovery
- Network switch and router maintenance
- Remote support on non-visit days
- Dedicated account manager — single point of contact
- Monthly service report — tickets raised, resolved, and pending
NOT included in Comprehensive AMC:
- Laptop screens, hinges, chassis — physical or accidental damage
- Printer consumables — cartridges, toner, drum units, fuser kits, paper trays
- UPS batteries — available as a separate battery AMC add-on
- Projector lamps and bulbs
- Licensed software — Windows OS upgrades, Office licences, antivirus subscriptions
- External storage — pen drives, external HDDs, memory cards
- Mobile phones and tablets
- Damage due to power surge, lightning, fire, flood, or theft
- CCTV cameras and DVR/NVR — covered under separate CCTV AMC
- Components on machines over 5 years old — assessed at contract stage
- Consumables of any kind — paper, cleaning materials
Comprehensive AMC Pricing — Delhi NCR
| Device Count | Estimated Annual Price | Per Device / Year |
|---|---|---|
| 5–10 devices | ₹9,000–₹25,000 | ₹1,800–₹2,500 |
| 11–25 devices | ₹16,500–₹55,000 | ₹1,500–₹2,200 |
| 26–50 devices | ₹31,200–₹90,000 | ₹1,200–₹1,800 |
| 51–100 devices | ₹51,000–₹1,50,000 | ₹1,000–₹1,500 |
| 100+ devices | Negotiated — contact CNC | ₹800–₹1,200 |
⚠ Disclaimer: Prices are indicative. Actual price depends on age and condition of equipment, location, response time SLA, and specific inclusions agreed. Older equipment may be assessed before inclusion under comprehensive terms.
Type 3 — Weekly Visit AMC (Dedicated Engineer Day)
CNC places a dedicated engineer at your premises on pre-designated day(s) of the week — for the full working day. Ideal for businesses with 20–100 staff that need consistent IT presence without the cost of a full-time IT hire. Popular for multi-location businesses rotating a CNC engineer across sites on different days.
Weekly Visit AMC covers (full working day, on-site):
- All routine IT maintenance tasks during the visit
- User support — password resets, software installs, printer issues, connectivity problems
- OS updates, security patching, and antivirus management
- Network monitoring, switch and router management
- New device setup and user onboarding
- Backup monitoring and verification
- IT documentation and asset register maintenance
- Remote support available on non-visit days
- Emergency on-site visit within 4 hours for critical failures
Weekly Visit AMC Pricing — Delhi NCR
| Frequency | Estimated Monthly Price | Typical Coverage |
|---|---|---|
| 1 day per week | ₹12,000–₹18,000 / month | 10–30 devices, small office |
| 2 days per week | ₹20,000–₹30,000 / month | 30–60 devices, mid-size office |
| 3 days per week | ₹28,000–₹42,000 / month | 50–100 devices, growing business |
| 5 days per week | ₹45,000–₹65,000 / month | Resident Engineer — full-time equivalent |
⚠ Disclaimer: Monthly prices depend on location within Delhi NCR, complexity of IT setup, and required engineer seniority. Outstation NCR locations may carry a travel supplement. Fixed pricing confirmed at contract stage after site visit.
Type 4 — Remote Support AMC (Pan-India)
CNC's Remote Support AMC delivers IT support entirely without on-site visits — using AnyDesk, TeamViewer, telephonic support, and email. Available across India — not limited to Delhi NCR. Ideal for businesses with multi-city offices, work-from-home staff, or branches beyond on-site coverage.
Remote Support AMC covers:
- Unlimited remote access sessions (or plan-capped option)
- Telephone support during business hours
- Email support with tracked ticket number
- Software installation, configuration, and OS troubleshooting
- Microsoft 365 and Google Workspace support
- Antivirus management and security software
- Network configuration for remotely accessible issues
- Cloud storage and backup management
- Available pan-India — all cities and locations with internet connectivity
Remote Support AMC Pricing — Pan-India
| Users / Devices | Estimated Monthly Price | Annual Equivalent |
|---|---|---|
| 1–5 users | ₹4,000–₹6,000 / month | ₹48,000–₹72,000 |
| 6–15 users | ₹7,000–₹12,000 / month | ₹84,000–₹1,44,000 |
| 16–30 users | ₹12,000–₹20,000 / month | ₹1,44,000–₹2,40,000 |
| 31–50 users | ₹18,000–₹28,000 / month | ₹2,16,000–₹3,36,000 |
| 50+ users | Custom quote — contact CNC | |
⚠ Disclaimer: Remote support pricing depends on number of users/devices, expected call volume, software complexity, and required response time. Per-device pricing also available at ₹200–₹500/device/month.
Payment Terms
| Payment Option | Description | Benefit |
|---|---|---|
| Annual Advance | Full year paid upfront at contract start | Best price — 5–10% discount typically applied |
| Half-Yearly Advance | Two payments of 6 months each | Moderate discount, manageable cash outflow |
| Quarterly Advance | Four payments of 3 months each | Most flexible — ideal for smaller businesses |
| Monthly | Available for Weekly Visit and Remote plans | Maximum flexibility, no lock-in risk |
All AMC contracts are GST-compliant. Invoices issued at each payment milestone with full GST breakup at 18%.
Unlimited Visits vs Capped Plans
CNC's standard computer AMC services include unlimited service instances — no cap on engineer visits or support tickets during the contract year. For budget-conscious clients with reliable equipment, CNC also offers capped-visit plans (e.g., 12 on-site visits per year + unlimited remote support) at a lower price. Capped terms are specified in the contract — overage visits charged at a discounted per-visit rate.
Equipment CNC AMC Covers
- Desktop computers and workstations — HP, Dell, Lenovo, Acer, HCL
- Laptops — all brands including HP, Dell, Lenovo, Apple Mac (software support)
- Servers — Windows Server, Linux, NAS — health monitoring, patching, backup
- Network infrastructure — switches, routers, access points, firewalls
- Printers and copiers — all brands, laser and inkjet
- UPS systems — APC, Luminous, Su-Kam — runtime testing, battery health
- CCTV systems — available as CCTV AMC add-on
- Cloud and email infrastructure — Microsoft 365, Google Workspace admin support
Minimum contract: 5 devices. Maximum: 500+ devices (enterprise).
AMC Service Areas — Delhi NCR and Pan-India Remote
West & Central Delhi: West Patel Nagar, Karol Bagh, Rajouri Garden, Janakpuri, Paschim Vihar, Kirti Nagar, Moti Nagar, Connaught Place, Nehru Place
North Delhi: Rohini, Pitampura, Shalimar Bagh, Model Town, Ashok Vihar, GTB Nagar
South Delhi: Saket, Lajpat Nagar, Green Park, Hauz Khas, Okhla, Defence Colony, Greater Kailash
East Delhi: Laxmi Nagar, Preet Vihar, Mayur Vihar, Patparganj, Shahdara
NCR: Noida, Greater Noida, Gurugram, Faridabad, Ghaziabad, Manesar
Remote Support: Available pan-India — all cities with internet connectivity.
Why Choose CNC for IT AMC Services in Delhi?
- Established 1996 — 30 years serving Delhi NCR businesses
- 500+ AMC clients — from 5-device startups to 400-device enterprises
- 4-hour on-site response SLA across most Delhi NCR locations
- Single contract, all IT infrastructure — no multiple vendors
- Transparent pricing — fixed annual price, no surprise bills under comprehensive plans
- Free site assessment before every contract
- Dedicated account manager — same person every time
- Monthly service report — full visibility of work done
- Flexible payment — quarterly to annual advance
- GST compliant — all invoices with full GST breakup
Frequently Asked Questions — IT AMC Services Delhi
What is the difference between comprehensive and non-comprehensive AMC?
A non-comprehensive AMC (labour-only) covers engineer visits and all labour — spare parts are not included and charged at market price. A comprehensive AMC includes both labour and replacement parts within the contract price — no additional cost when a covered component fails. Comprehensive costs more per device but eliminates budget surprises.
What is the minimum number of devices for a CNC AMC contract?
CNC provides IT AMC services for a minimum of 5 devices. There is no practical upper limit — active contracts cover up to 500+ devices across single and multi-location offices.
What payment terms are available for IT AMC contracts?
CNC offers quarterly advance, half-yearly advance, and annual advance for all AMC contracts. Annual advance typically attracts a 5–10% discount. Monthly payment is available for Weekly Visit and Remote Support plans. All contracts are GST-compliant.
Does CNC provide AMC with unlimited service visits?
Yes. CNC's standard computer AMC services include unlimited service instances. For budget-sensitive clients, capped-visit plans (e.g., 12 visits/year with unlimited remote support) are also available at a lower price.
Is CNC's remote support AMC available outside Delhi?
Yes. CNC's Remote Support AMC is available pan-India — any city with internet connectivity. This includes branches in Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, and smaller cities. Physical hardware issues still require a local engineer if remote resolution is not possible.
What is NOT covered under a comprehensive AMC?
Even under comprehensive AMC, these are always excluded: printer consumables (cartridges, toner, drum units), UPS batteries, laptop screens and chassis for accidental damage, licensed software upgrades, projector lamps, external storage, mobile phones, and damage from power surge, lightning, fire, flood, or theft. Components for machines over 5 years old are assessed individually.
How does CNC calculate AMC pricing?
CNC conducts a free site assessment before quoting any IT AMC service. Price is based on: number of devices, age and condition of equipment, AMC type (non-comprehensive/comprehensive/weekly visit), location within Delhi NCR, response time SLA, and payment terms. Prices on this page are indicative — final price confirmed in the written contract after site assessment.
What is the typical AMC response time for Delhi NCR?
CNC's standard on-site response time under AMC contracts is 4–8 hours across Delhi NCR. Remote support response is within 1–2 hours. For critical failures (server down, entire network out), emergency same-day response is prioritised under comprehensive and weekly visit plans. Response times are written into the contract as an SLA.
Does CNC provide AMC for servers and networking equipment?
Yes. CNC provides specialised IT AMC for servers (Windows Server, Linux, NAS), networking equipment (switches, routers, access points, Cisco, Fortinet, Sophos firewalls), and cloud infrastructure. Server AMC includes health monitoring, performance tuning, backup verification, and OS patching.
Can CNC provide AMC for our entire office IT infrastructure?
Absolutely. CNC manages complete IT infrastructure AMC for offices of all sizes in Delhi NCR — desktop computers, laptops, servers, printers, network equipment, UPS systems, and CCTV systems — all under a single unified contract with one point of contact for all IT support needs.